First Notification of Loss

We provide a fully integrated 24/7 claims reporting line and your claims service will be delivered by an expert, dedicated team and on a fully white-labelled basis. Our implementation process enables us to understand your business and mirror your values in providing the best possible service for your customers.

Our dedicated team are fully trained to deal with all customer enquiries, guaranteeing we deliver a high level of service. We recognise the importance of giving a good first impressions to all our customers, as it sets the tone and standard that they will receive from us whilst we manage their claim.

Our Fleet

We provide a full nationwide delivery and collection service, and our fleet of over 850 vehicles ranges from 50cc scooters to 1000cc Superbikes and 1250cc Tourers. We have the capacity to ensure that we’ll always offer a like for like vehicle that is most suitable for you and your customers.

Motorcycle Repair

Our nationwide network of repairers will quickly undertake a full assessment and provide an estimated cost of repair.

Where possible, we aim to repair parts rather than replacing them. This helps to minimise total losses whilst saving the underwriter money and driving customer retention. Our processes are designed to reduce the cost of repair, ensuring we pass the savings on to the insurer.

Our network gives us access to the largest green-parts supply in Europe and, subject to the customer’s agreement, we can reduce the repair cost and mitigating any potential parts delays.

Claims Handling & Delegated Authority

We can operate on a full delegated authority basis for Insurers and MGA’s and across any of the following services:

  • First Notification of Loss
  • Liability Triage
  • Indemnity Assessment & Validation
  • Counter-Fraud Screening & Claim Investigations
  • An end to end, cradle to grave claims service, inclusive of Cat Loss
  • Specialist Claims Recovery
  • Proactive Third-Party Intervention
  • Mobility Solutions
  • Full Vehicle Repair Network
  • Engineering, Valuations, Settlements & Replacement vehicles
  • Operational & Technical Audit Services

Other Services

Our Industry insight is unparalleled, and we welcome the opportunity to share our knowledge and experience with your business. We regularly undertake motorcycle-focussed training sessions with Insurers, MGA’s, Solicitors, Insurance Brokers, and vehicle engineers.

Whether as new customer or as a standalone service, we offer a full technical consultancy service and offer expertise across a number of specialisms.

Want to know more?

We’re always happy to discuss our solutions with Insurers, Insurance brokers, vehicle hire providers and Accident management organisations and to explore how we could support you and your business.

Contact us