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Unacceptable Customer Behaviour Policy
Our team are here to provide you with the best service possible. We ask all customers to treat our staff with courtesy and respect.
Lancaster Gate Assistance will not tolerate unacceptable customer behaviour. Where unacceptable customer behaviour is identified, depending on the circumstances, Lancaster Gate Assistance can take a range of actions including:
- Ending calls
- Not replying to abusive e-mails or letters (correspondence will still be reviewed to ensure no new issues have been raised by the customer)
- Restricting access to Lexham Insurance Group services
- Referring hate crimes or incidents to the police
- Referring matters to the police where other criminal offences have been threatened or committed
Lancaster Gate
Suite V, Diss Business Hub,Diss Business Park,
Diss, Norfolk,
IP22 4GT
Lancaster Gate
Suite V, Diss Business Hub,Diss Business Park,
Diss, Norfolk,
IP22 4GT
Please note: If you are visiting us, use the postcode IP22 4GT.
See the map to the right to help with directions.
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